How a Commercial Photography Studio Successfully Applied Lean Principles to Tackle Waste: Part 2 of 2

In the Part 1 of this series, I introduced you to the basic lean principles and the three (3) major categories of waste and the seven (7) wastes. Today, we will look at how one organization successfully was able to implement lean and identify some of these categories of waste. Set production in the photo studio has multiple sub processes, but for the purposes of this blog post, I will illustrate the painting process. A photography studio for a large retailer is a very fast paced environment with many moving parts and lots of people and equipment involved. Multiple activities are occurring in parallel and it is almost is like a fine tuned orchestra.

The roles that you will find most commonly across many studios are:

·         photographers

·         art directors

·         photo assistants & lead assistant

·         lighting technicians

·         digital technicians

·         studio managers

·         models

·         hair & makeup artists

·         project managers.

There is a lot of workflow, many pieces of equipment and numerous processes. Everyone seems to understand what their role is, and how they work together to produce the end result. It is just amazing for an outsider looking inside.

The areas of improvement that the photography studio management wanted to focus on were:

i) efficiency in resource (people & equipment) utilization

ii) increase production capacity and

iii) avoid costly rework. In a photography studio, rework usually means a re-shoot or re-do of a photo shoot, which has a huge domino effect on multiple processes and a huge one is always cost.

iv)lack of consistency in process understanding

 Once the above areas were identified, the process areas responsible began their lean journey to address them. The following were some of the lean tools and how they were utilized in this scenario:

1) Value Stream Mapping: As a first step, the process owners for each of the processes were identified and documented. A value stream mapping workshop was facilitated under the guidance of a Black Belt for the process owners to understand how each of their processes pushed and pulled from one another. The value stream mapping also helped to eliminate any non-value added steps.

2) 5S: The next step was to use 5S to organize the work areas. The results from this tool were almost immediate.

 3)Identify & Eliminate Muda: Once this exercise was complete, the process owners were able to go back to their areas and identify the waste. As a result of this exercise the painting process owner was able to identify the following areas of waste in the photo studio:

a)Rework: a set that has been painted in the wrong color, lighting is incorrect due to lack of a diagram, lack of instructions to the photographer on the look for photo shoot, a product shot on the wrong background, and differing perceptions on final look by art directors.

b)Over processing: retouching an look or image more than required, gold plating, and over planning a photo shoot

c)Overproduction: doing multiple photo shoots with multiple looks that might not always be needed or required, done for insurance in case it may be needed, maximizing on the availability of a high-end model that might not be available to come back for a re-shoot, etc.

d)Waiting: lots of time lost waiting for a process to complete, people waiting for other people or people waiting on equipment

e) Motion: Photographers having to move (walk) to various photo "bays" for shoots that are not necessarily close by or props that are not readily available on the current photo set. Equipment that has to be moved from one bay to the next for subsequent photo shoots.

f)Inventory: Backgrounds for photo sets, paint, props, accessories, and other camera equipment that might be used just for one photo shoot.

4) Muri: People that were not required to be present at meetings, unnecessary overtime, lack of creativity

The next step for this group is to address the above areas by applying some of the tools available and track their progress. Currently the leadership team has adopted a daily morning team Gemba walk that helps them check on the progress and study areas for further improvement. 

I shall continue to remain in touch with the process owners at this organization to learn about their progress on their lean journey. If you have any comments or questions on this article, please leave them in the comments section below or feel free to email me.

read more “How a Commercial Photography Studio Successfully Applied Lean Principles to Tackle Waste: Part 2 of 2”

How a Commercial Photography Studio Successfully Applied Lean Principles to Tackle Waste: Part 1 of 2

Lean is a systematic and disciplined approach to identify and eliminate waste through continuous improvement in pursuit of total quality and perfection. It is a concept that has its roots in the Japanese automotive manufacturing industry, however its applications can be wide and useful in various industries. In this two part series I am setting the stage to discuss one such industry, a local commercial photography studio. Due to the constraint on length of the article, I will not go into great depth on all the lean principles. I will however introduce the basics to help my readers without a lean background understand the subject I am trying to convey.


Orignal Image Courtesy:FreeDigitalPhotos.net

Recently, I had an opportunity to interview a process owner from a leading retail commercial photo studio in Milwaukee, Wisconsin. In the first part of this series, I will share with you the basic principles of Lean, 3 major contributors to waste, and the 7 categories or types of waste. In the second part of the series, I will share how the process owner successfully identified the 3 contributors to waste and implemented a plan to tackle elimination of at least 5 types of waste. So, lets get started with the basics of Lean.


The word "Lean" was coined by Jim Womak & Dan Jones in 1990. The principles of lean are documented in their book "The Machine that Changed the World" after their trip to Japan, touring automotive manufacturing plants.

The five (5) basic principles of Lean are based on the following:

1) Specify the value from the customer point of view (Identify Value)

2) Identify all the steps in the value stream for each product family, eliminating whenever possible those steps that do not create value. (Eliminate Waste)

3)Make the product flow continuously in a sequence through the remaining value-added steps toward the customer. (Value Stream Mapping)

4)As the flow begins, encourage your customers to pull value from the next upstream activity. (Flow & Pull Systems)

5)As the value is identified, value streams mapped, waste eliminated, flow and pull introduced, manage toward perfection so that perfect value is created with no waste. (Continuous Improvement)

Once value has been identified from the customer point of view in the process, one can identify possible areas of waste reduction to eliminate non-value added steps. A key concept of the the Toyota Production System (TPS) is the identification of three (3) types of waste commonly found in organizations:

1) Muda (Waste): is a Japanese term for waste or futility, anything that does not add value. It is also any process or step that consumes valuable resources without creating any value to the process or the customer.

There are seven (7) categories of Muda namely:

• i) Overproduction
• ii) Conveyance
• iii) Waiting
• iv)Motion
• v)Rework
• vi)Over processing
• vii)Inventory

2) Mura (Unevenness/Variation): is a Japanese term for unevenness or lack of uniformity/inequality.It is a type of waste and it refers to variation & unevenness in a process, work methods, or output capacity of a machine. Mura is often viewed as a key contributor to Muda.

3)Muri (Unreasonable/Irrational Overburden): is a Japanese term for irrationality or unreasonable demand. When load exceeds capability, people, personnel and equipment are overburdened as a result.

Most organizations tend to focus just on Muda and in the process tend to forget about Mura & Muri which are key contributors to Muda. To tackle Muda, an organization must look at the programme as a whole taking into account Mura and Muri and how they can be addressed as well.

This gives you a foundational understanding on the basic lean principles and in Part 2 of this post I will share with you a practical case study on the commercial photo studio that successfully identified Muda, Mura & Muri and how one process owner plans to tackle Muda.

If you have examples that you can share about how you applied Lean principles to improve a process or tackle Muda, Mura or Muri, please share your experience in the comments section below or email me.

read more “How a Commercial Photography Studio Successfully Applied Lean Principles to Tackle Waste: Part 1 of 2”

Do you have what it takes to be a Lean Sensei?

To understand the term "Lean Sensei", lets start with the context of this blog post, defining what lean is, and what Sensei means. In the context of this blog post I am speaking on the topic of lean six sigma in manufacturing. Lean Six Sigma is a powerful and rigorous business transformation methodology that combines the principles of Lean & Six Sigma. The primary principle behind Lean is to reduce or eliminate waste from a process and make it efficient. The primary principle behind Six Sigma is to reduce process variation by identifying the root cause of the problem and eliminating defects.

Lean Six Sigma helps an organization to streamline its processes by utilizing a combination of lean & six sigma principles. A Sensei is a teacher or coach in the Japanese language.  A Lean Sensei essentially is a teacher or coach that is well versed in the principles of Six Sigma & Lean and is able to facilitate, lead, and is passionate about teaching others these concepts selflessly. A Lean Sensei can be a role within a manufacturing organization, or it can be that of an outside consultant.


Original Image Courtesy of Freedigitalimage.com

An experienced Sensei has the ability to recognize and baseline a current situation by asking "what is getting in your way of doing this right" or "where is the process failing or differing from an ideal state". Most lean practitioners are trained to look for "waste" in processes. That seems like the most obvious thing to do. But, to be truly successful in practicing and teaching lean, we must look deeper at the root cause and what is causing the process to deviate from the ideal state. A Lean Sensei is a relentless, passionate and dedicated leader that can help lead organizations as they transform and adopt a lean culture holistically.

So, do you think you have what it takes to be a Lean Sensei? Please share your thoughts in the comments section below.

I am a Certified Six Sigma Black Belt and have led several process improvement initiatives over the past few years. I also co-teach a Six Sigma Green Belt Online Certification Program online through the American Foundrymen's Society (AFS). So, when I get asked the question, "Are you a Lean Sensei?", I almost always respond NOT YET! That is an honor I reserve for my client or my employer to bestow upon me some day.

If you would like to learn more about the principles of Lean Six Sigma and other process improvement methodologies, please contact me. You can also read How a Commercial Photography Studio Successfully Applied Lean Principles to Tackle Waste

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5 Aspects of a Holistic Service Design in IT Service Management

This is probably not the first time you have heard the word 'holistic'.  Have you pondered over the thought of what is the actual meaning of the word holistic and why it is used so much in the IT world these days? Well, this blog post will help shed some light on this topic. Miriam's Webster Dictionary defines holistic as : relating to or concerned with wholes or with complete systems rather than with the analysis of, treatment of, or dissection into parts.

Holistic medicine concerns with approaching treatment to the whole body rather than just treating the symptoms of an existing condition. Similarly, when approaching service design, we must take a complete, big picture perspective of the overall service that is being designed. It should not be done in isolation, the impact on the entire service, its management, tools, systems and architectures, other supporting processes and metrics should also be considered. 

A holistic approach to Service Design takes into consideration the 5 key aspects within all its process activities. It ensures that consistency and integration within all IT activities and processes are achieved both in function and quality.

The 5 key aspects to a holistic approach in service design are:

1) Gathering Service requirements for new and/or changed services: Requirements for new or changed services can be elicited through requirements analysis or extracted from an organization's service portfolio. Each requirement needs to be carefully evaluated, documented and agreed upon, so that the design document can be constructed.  This design document can then be compared to the strategy and constraints of the IT's service strategy to ensure that it is conforming to existing policies. Also, it must ensure that the new or changed service is easily integrated with the existing services and other underpinning services that support it.

2) Leveraging Information management tools like service portfolio and service catalog: The existing management tools must be closely evaluated to ensure that they are capable of supporting the new or changed service. Some of the key management systems in a service oriented organization are its service portfolio and catalog. These reside within the Service Knowledge Management System (SKMS) and contain details on the design of the service, technology architectures and measurement methods & metrics.

3)Integration with Enterprise technology architectures and management architectures: Any new or changed service needs to be aligned with the organization's existing technology and management architecture to remain consistent and to ensure that the service is operable within the constraints of the existing architecture. If not, then either the architectures would need to be updated or the service's design would require modification to be successful.

4)Discovery of the processes required: As with any new or changed service, there is impact to roles, responsibilities and skills of individuals involved. Existing processes need to be reviewed to ensure that the new or changed process is not creating a major impact on how they function. If it is, steps need to be taken to educate personnel in their changing roles and processes need to be updated to accomodate for the new or updated service. This includes all service management processes, not just the one process in question.

5) Measurement metrics and methods: This is an often overlooked aspect when new or changed services are introduced. Existing measurements methods and metrics need to be reviewed and updated so that the new or changed service can be accurately measured and tracked. This might not be required if the change to an existing service is minor or does not impact the measurement metrics.

Considering the above 5 key aspects during the service design phase ensures that the new or changed service is integrated into the existing environment consistently and with minimal impact to the user.  ITIL's foundational principle is about IT as a service organization focusing on the business processes it supports and the value that the business receives or realizes as a result of its service. Hence, as a result of this model, the impact of technology on the business and how a business change may impact IT can both be predicted and measured. Adoption of a holistic approach to service design ensures that all aspects of the organization are considered and included within all new or changed services. 

Do you currently practice a holistic approach to service design in your organization or have an example of an approach that has worked for you in your organization? I would love to hear it! Please share your experiences in the comments section below.

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Video: Exploring the Middle India Opportunity - An Urban Revolution!

Another great resource by Nielsen India describing a new phenomenon that is rapidly developing in India.

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YouTube Video Resource: The City of LA's story using Google Apps

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My Career Interests & Background

I wanted to blog today about my career background and professional interests. You will also find this in much detail on my website, ShabanaWollin.com and also reading about me here. 

I am an IBM Certified Advanced Application Developer - Lotus Notes & Domino since version 4.x. I am also a Six Sigma Black Belt. I am in the process of getting my PMI Certification (just have to schedule the exam and take it!) I have spent 14 years of my career in IT & Manufacturing, developing solutions & helping companies improve their processes, maximize their ROI and acheive measurable results. Some of the industries I have worked in include: Finance & Banking, Risk Management, Insurance, Metals & Mining, Business Consulting Services, County Governments, & Government owned companies.
I started my own consulting practice in 2009, Bluefrog Technologies LLC after suffering a layoff. I got involved with various technologies besides IBM Lotus Notes & Domino, expanded my business development skill set, maximized on social networking, volunteered in the community, mentored other IT professionals,served on my son's school advisory board, got involved with my Alma Mater, University of Wisconsin, Milwaukee Alumni, reconnected with old friends, read, re-explored my hobbies of Crochet, Knitting, & Jewelry Making & spent time reconnecting with my family! I realized I was learning a lot more from the people I was meeting and the connections I was making. Learning that would not have been possible while I was employed. I strongly believe everything in life happens for a reason, be it good or bad. You have to remain strong, have faith and learn from it. Its easier said than done! While I was unemployed, I continued doing a lot of volunteer work and explored industries that I have never had any experience in.
Today as a result, I have an opportunity to be working as a Project Manager consultant for a company in the Healthcare Insurance field implementing a social media solution. You can learn about my current employer, Independent Care Health Plan, iCare by visiting their website. As a result of this project I am gaining new expertise in Social Media Marketing for healthcare & persons with disabilities, creating employment opportunities for youth with disabilities, utilizing social media to interact with physicians etc. Hence, on my blog you will find resources and posts related to these topics.
I am available to start on new projects in the First Quarter of 2011. If you are interested in learning about my consulting engagement process and hiring me, feel free to contact me or email me directly!

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Tools: Forrester Consumer Profiling Tool

Check out the Consumer Profiling Tool presented by Forrester Research's Consumer Techno graphics data.

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