Tool Resource: Continual Service Improvement ITIL (CSI) Tracker

One of more frequent questions I get asked from my clients who are an ITIL shop is if there are recommendations for a good CSI Register tool. After having done some research on the internet and checking in with a few offerings, and I have concluded that though there are some flavors of home grown CSI Tracker tools in some organizations, there is not a tool in the market yet that supports this process. Some of my clients use a basic Microsoft Excel spreadsheet to track their CSIs, some others use their intranet, and some maintain a paper based form.

Hence, I decided to develop a very simple, crisp, straightforward Continual Service Improvement ITIL CSI Tracker tool that any individual or organization can utilize easily right out of the box. I am pleased to announce CSI Tracker Tool from Bluefrog Technologies LLC. It is one of the first official commercial product offerings and is currently in beta 1.0.

If you are a CSI Manager, or an organization that currently following the ITIL guidelines for Service Management, I invite you to give CSI Tracker tool a test drive. I would love to hear your feedback and see how the product can be further improved. Please leave your comments below.

To access CSI Tracker Tool, please follow the link below.





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Test your ITIL Knowledge with a fun Crossword Puzzle

I created this fun crossword puzzle on ProProf Brain Games! You can create a free account and play or create your own games.  I created a crossword puzzle game to test your ITIL knowledge! I found it quite fun and easy  to create. I invite you to give it a try and leave me note below if you enjoyed it.

I used Articulate to publish it to my website. It is not track-able, as it is a flat html file. Have fun!

Play the ITIL Crossword Puzzle

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Video: Do you find yourself using any of these overused phrases sometimes?

As a Project Manager, do find yourself using some of these phrases ? For me, it had to be... "Hi, who's on the call?" , "I think we might have some scope creep here" , "Has the SOW been signed yet?", & "Lets take this offline". What are some of yours? Share below.

 

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ITIL v3 Foundations Certification Study Group Forming

Beginning next week, I will be starting a 4 day online instructor led ITIL v3 Foundations course through Pink Elephant. At the end of this class, I plan on completing my ITIL v3 Foundations exam. Then, in August, I will be completing the ITIL Intermediate Service Design certification course in Scottsdale, AZ.  I know there is a growing need for ITIL professionals and for individuals with PMP & ITIL credentials.
So, if you are a PMP looking to get your ITIL certification, consider joining my study group that is starting in August. I will be facilitating this group and help you acheive your ITIL v3 Foundations certification.  The goal is to get your ITIL v3 Foundations certificate by August 30th 2012. If this is something you want to venture into this summer, please leave a comment below or send me an email.

We will meet online twice a week to review study material and discuss your questions. This is completely FREE and maximum study group size is 10.  More details will be provided to the participants as we get closer to the start date.

Questions? Contact me or leave me a comment below.

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Tool Resource: New PERT Estimation Tool Posted!

I have posted a new feature on my website, Tools & Resources, that hopefully would be helpful to Project Managers that are new to project estimating. I found this helpful to collect information from project team leads while estimating task durations on a project.

I would love to hear comments on if you found this tool useful.

I also found this article from Managing Small Projects a good reading resource on estimating project costs.

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Video: Exploring the Middle India Opportunity - An Urban Revolution!

Another great resource by Nielsen India describing a new phenomenon that is rapidly developing in India.

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YouTube Video Resource: My current role as a Senior ITSM Manager at Northwestern Mutal Life Insurance Company

To learn more, please visit: Northwestern Mutual

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